Find our most frequently asked questions below. If you still have a question, send us a note here!
Q: WHEN WILL MY ORDER SHIP?
Orders ship in 1-3 business days. Our flat rate or free shipping option arrives in 5-7 business days and our priority shipping option arrives in 2-3 business days.
Q: WHICH STORES CARRY STUDIO PEP PRODUCTS?
We are excited to be available in over 100 retailers worldwide. For a full list of shops carrying our products, check out our list here.
Q: WHAT IS YOUR REFUND AND RETURN POLICY?
All items (excluding sale items) purchased from Studio Pep may be returned within 7 days of receiving it, as long as it is in its original packaging and unused. If returning an item, we ask that you please contact us beforehand. (Studio Pep does not cover the shipping fees to mail back to us). Once we have received the item, made sure it is not damaged a refund will be issued for the cost of the item only. We do not refund shipping costs.
Q: DO YOUR BALLOONS SHIP INFLATED?
Our balloons ship flat and uninflated. Our confetti balloons come pre-filled, so all you have to do is inflate them before your party!
Q: HOW DO I CREATE THOSE PRETTY BALLOON GARLANDS?
We recommend using our Classic Balloons and Mini Balloons to create balloon garlands. Here are two tutorials on how I prefer to make them:
Shop Sweet Lulu Balloon Garland Tutorial
Poppies for Grace Balloon Garland Tutorial
Q: WHERE SHOULD I INFLATE MY BALLOONS?
If you would like your balloons to float you must use helium to inflate your balloons. Please note that balloons, espeically our confetti-filled balloons need to be inflated to their full size in order to get the longest float times. For helium inflation visit your local party supply store, grocery store or purchase a disposable at-home helium tank (my personal favorite!) from stores like Target, Michael's, Wal-Mart and party stores.
Q: HOW MUCH CONFETTI IS IN YOUR CONFETTI TUBES?
Our Artisan Confetti Tubes contain A LOT of confetti. This is the perfect amount if you have several tables to cover, love confetti or want to cover a surface really well.
Q: HOW MUCH CONFETTI IS IN YOUR SMALLER CONFETTI PACKS?
Our Mini Artisan Confetti Packs contain the perfect amount of confetti to sprinkle on one table. I love to store a pack with my cards and sprinkle a little in the envelope as a fun suprise or to add to the breakfast table on special days when my kids accomplish something they've been working hard on (sleeping through the night and potty training anyone?!).
Q: HOW CAN I USE YOUR MINI BALLOONS? DO THEY FLOAT?
Our Mini Balloons are a great addition to your party! I love making little clusters and using them as centerpieces and filling in empty spaces, blowing up a bunch and tossing them on the floor (kids love this!), using them in balloon garlands or using them in photoshoots to keep your little one sitting, smiling and having a great time, so your photographer can capture some adorable photos.
They are 5" in diameter, so they do not float and are air-fill only.
Q: DO YOU WHOLESALE YOUR PRODUCTS?
Yes! I absolutely love working with retailers. If you are interested in becoming a retailer, please fill out our application here.